Last Updated: June 2025

Privacy Policy

Welcome to Krithiga Home Decors ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website krithigadecors.com and make purchases from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

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1. Information We Collect

We collect information you provide directly to us when you:

• Register for an account or place an order
• Fill in forms on our website
• Contact us via email or contact form
• Subscribe to our newsletter or promotions

Personal Information

This may include your name, email address, phone number, billing and shipping address, and payment information. Payment transactions are processed securely through Razorpay — we do not store your full card details on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your browser type, IP address, referring URLs, and pages visited. This helps us understand how our site is used and improve your experience.

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2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including sending order confirmations and shipping updates
• Manage your account and provide customer support
• Send transactional emails related to your purchase
• Send promotional communications (only if you have opted in)
• Improve and personalise your experience on our website
• Detect and prevent fraudulent transactions and other illegal activities
• Comply with applicable legal obligations

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3. Payment Processing via Razorpay

All online payments on our website are processed through Razorpay, a PCI-DSS compliant payment gateway. When you make a payment, you are providing your financial information directly to Razorpay, not to us. Razorpay's collection and use of your personal information is governed by their own Privacy Policy available at razorpay.com/privacy.

We receive a transaction confirmation and order reference from Razorpay but do not have access to your full card number, CVV, or net banking credentials.

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4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share your details with trusted third-party vendors (such as courier and logistics partners) who assist us in operating our website and delivering your orders.
• Payment Gateway: Your payment information is shared with Razorpay solely to process your transactions.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

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5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your browser and our website is encrypted using SSL (HTTPS).

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

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6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device. We use them to remember your cart items, login session, and preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

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7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details below.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

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9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: